Discover Customer Magic — The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business by Joseph A. Michelli.
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Joseph A. Michelli is a writer and avid reader based in the Pacific Northwest. Before pursuing writing full-time, they spent over a decade working in education. When not working on their next book, Joseph A. Michelli can usually be found hiking with their dog or trying out new coffee shops in their neighborhood.
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Eric PerezJanuary 13, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
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Patricia PerezOctober 31, 2025
Not bad, but not my favorite. It had some good moments, but the overall plot felt a bit disjointed in the second half. Just right down the middle.
Melissa SanchezFebruary 17, 2024
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Margaret MooreMay 30, 2024
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Betty AllenJune 19, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Sarah ReyesApril 23, 2025
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. Not bad at all.
Cynthia EdwardsApril 13, 2025
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Mark WilsonMarch 10, 2024
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Jacob MartinezJanuary 14, 2024
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Andrew HernandezMarch 19, 2024
An average read for me. It had some good moments, but the overall plot felt a bit disjointed in the second half. Might work better for someone else, just wasn't completely for me.
James LewisMarch 28, 2024
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Deborah JonesNovember 02, 2025
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Edward SmithNovember 10, 2024
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Ashley HarrisNovember 21, 2024
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. Enjoyable weekend read.
Kenneth FloresOctober 30, 2024
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Charles BrownApril 13, 2025
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Emily HallJuly 25, 2024
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Rebecca RobinsonFebruary 26, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Gary PerezMarch 20, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. Still a good book.
Betty LopezFebruary 28, 2024
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Anthony HillOctober 11, 2025
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Paul GonzalezJune 13, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Steven NelsonJune 15, 2025
A solid read. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Ryan FloresMarch 25, 2024
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Anthony CampbellJanuary 31, 2025
Pretty good overall. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Christopher AdamsApril 22, 2024
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Susan RobertsAugust 31, 2024
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Amanda TaylorSeptember 10, 2025
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Lisa HernandezMay 27, 2025
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Karen GonzalezJune 06, 2024
It was okay. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. A generous 3 stars.
Michelle AndersonDecember 06, 2025
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Not bad at all.
Laura GreenNovember 17, 2025
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Edward YoungFebruary 10, 2024
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Kenneth RobinsonDecember 26, 2024
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Nancy AllenJanuary 29, 2025
Not bad, but not my favorite. Some parts were interesting, while others were a bit of a slog to get through. Probably won't read it again, but it was an okay way to pass the time.
George HarrisOctober 18, 2024
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Richard RamirezDecember 02, 2025
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Anthony CampbellApril 07, 2025
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Edward TaylorOctober 29, 2024
Finished it in a couple of days. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Sharon LopezAugust 21, 2024
A solid read. I liked the main character, though some of the side plots were just okay. Not bad at all.
Michelle AdamsApril 27, 2025
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Laura CampbellNovember 07, 2025
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Jessica RobertsAugust 08, 2024
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Daniel GreenOctober 01, 2025
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Susan CampbellDecember 04, 2024
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. A solid 4 stars from me.
Mark MartinezDecember 23, 2024
Pretty good overall. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Susan WilliamsJanuary 15, 2025
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Stephanie GarciaJune 29, 2025
Pretty good overall. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Betty ClarkSeptember 16, 2024
Not bad, but not my favorite. It had some good moments, but the overall plot felt a bit disjointed in the second half. A generous 3 stars.
Eric PerezDecember 26, 2025
I have mixed feelings about this one. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. A generous 3 stars.
Kevin YoungNovember 30, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Linda JohnsonMarch 30, 2024
Not bad, but not my favorite. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Might work better for someone else, just wasn't completely for me.
Mary ThompsonJuly 16, 2025
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Jennifer WalkerJuly 22, 2025
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Dorothy CruzOctober 07, 2025
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Lisa MooreOctober 09, 2024
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Christopher PerezOctober 17, 2024
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Donald KingOctober 12, 2025
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Still a good book.
Gary CruzJuly 21, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Amanda TurnerOctober 12, 2024
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. A solid 4 stars from me.
Margaret NguyenFebruary 24, 2024
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Ryan ReyesSeptember 21, 2024
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Elizabeth PerezMarch 01, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Barbara PerezSeptember 13, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
John HallJanuary 13, 2025
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Barbara PerezOctober 15, 2025
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Betty LopezOctober 02, 2024
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Kenneth JacksonJanuary 05, 2024
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Eric LewisFebruary 29, 2024
It was just alright. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Probably won't read it again, but it was an okay way to pass the time.
Betty LewisJune 28, 2025
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
James LewisNovember 19, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Nancy SanchezJanuary 23, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Stephanie SanchezNovember 09, 2024
An average read for me. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Just right down the middle.
Elizabeth SanchezJuly 19, 2025
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Anthony WalkerJune 02, 2025
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Edward AdamsNovember 06, 2025
It was just alright. Some parts were interesting, while others were a bit of a slog to get through. Might work better for someone else, just wasn't completely for me.
Stephanie EdwardsAugust 31, 2025
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
David WalkerSeptember 23, 2024
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
David RobertsAugust 31, 2025
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Donald JonesMay 12, 2024
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Andrew GarciaJuly 13, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Michael RodriguezApril 07, 2025
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Carol JohnsonDecember 10, 2024
A solid read. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. I'd probably recommend it to a friend.
Charles GonzalezApril 15, 2024
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
William YoungJune 30, 2025
It was just alright. It had some good moments, but the overall plot felt a bit disjointed in the second half. Just right down the middle.
Jennifer SanchezFebruary 08, 2024
Good, but not quite perfect. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Joseph RobertsMarch 16, 2024
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Barbara EvansFebruary 16, 2025
I liked it for the most part. I liked the main character, though some of the side plots were just okay. Still a good book.
Sharon MillerJanuary 08, 2025
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Margaret HallJuly 30, 2025
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Sarah KingMay 05, 2025
It was okay. It had some good moments, but the overall plot felt a bit disjointed in the second half. Just right down the middle.
Dorothy CruzDecember 31, 2024
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
James LewisJuly 14, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Patricia LopezNovember 21, 2024
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Paul WilsonJanuary 14, 2024
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Nancy MillerDecember 02, 2024
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Paul WilsonOctober 02, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Nancy MillerDecember 18, 2025
Pretty good overall. It held my attention, even if a few things were a little predictable. Still a good book.
Mark HillOctober 18, 2025
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Barbara SanchezJuly 31, 2025
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Carol ReyesDecember 21, 2025
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. A solid 4 stars from me.
James HarrisApril 29, 2024
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Laura CampbellNovember 26, 2024
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Brian MillerJanuary 16, 2024
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Ashley CarterMay 29, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Richard RamirezJuly 03, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Robert TaylorDecember 20, 2025
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Paul GonzalezMay 03, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Nancy DavisJanuary 05, 2025
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Ryan FloresJuly 05, 2024
I liked it for the most part. I liked the main character, though some of the side plots were just okay. Not bad at all.
Anthony WilsonMarch 15, 2025
Not bad, but not my favorite. It felt a bit repetitive in the middle. Could have been shorter. Just right down the middle.
Betty LopezJuly 03, 2025
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Mary AndersonJuly 11, 2024
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Mary ThompsonMay 10, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Sarah DavisDecember 04, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Jennifer SanchezMarch 14, 2024
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Kimberly LopezApril 13, 2024
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Susan WilliamsJuly 10, 2024
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Mary MooreMay 19, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Kenneth ThompsonMarch 28, 2024
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Kimberly NelsonJanuary 25, 2025
Good, but not quite perfect. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Linda AndersonJune 18, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Barbara SmithAugust 07, 2025
Pretty good overall. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
William GreenMay 05, 2025
An average read for me. It had some good moments, but the overall plot felt a bit disjointed in the second half. It's fine if you have nothing else to read.
Matthew ParkerDecember 10, 2024
A solid read. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Mark JohnsonMay 05, 2024
An average read for me. Some parts were interesting, while others were a bit of a slog to get through. Probably won't read it again, but it was an okay way to pass the time.
Steven NguyenOctober 09, 2025
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Dorothy TorresJune 21, 2024
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Sharon ThomasOctober 06, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
John HallDecember 11, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Eric ThomasJuly 20, 2025
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Richard GarciaSeptember 06, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Elizabeth WhiteApril 21, 2024
Pretty good overall. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. I'd probably recommend it to a friend.
Margaret MooreJuly 10, 2025
It was okay. It had some good moments, but the overall plot felt a bit disjointed in the second half. It's fine if you have nothing else to read.
Joshua BakerJanuary 31, 2024
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Eric ThomasJune 01, 2024
A solid read. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Andrew CampbellJanuary 29, 2025
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Steven MartinDecember 22, 2024
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Barbara SanchezOctober 23, 2024
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. Not bad at all.
Joseph ReyesMay 22, 2024
I liked it for the most part. It held my attention, even if a few things were a little predictable. Still a good book.
Cynthia AdamsDecember 17, 2025
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Rebecca JonesSeptember 02, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Andrew BrownNovember 08, 2025
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Steven HarrisNovember 17, 2025
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
William DiazApril 16, 2024
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Thomas RiveraMarch 16, 2025
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Mark JohnsonJuly 08, 2025
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Joshua LeeDecember 13, 2024
Not bad, but not my favorite. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. It's fine if you have nothing else to read.
Mary MillerDecember 11, 2024
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
