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Customer Success: Como as empresas inovadoras descobriram que a melhor forma de aumentar a receita é garantir o sucesso dos clientes (Portuguese Edition)

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Customer Success: Como as empresas inovadoras descobriram que a melhor forma de aumentar a receita é garantir o sucesso dos clientes (Portuguese Edition)

Penned By Nick Mehta
4.85 41,887 Ratings
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Editor's Note:
De onde virá a receita do seu negócio no futuro? Sua empresa ainda é daquelas que têm que "matar um leão por dia" para fechar o mês? Já ouviu falar em receita recorrente? Acha que customer success é assunto para empresas de tecnologia ou startups? Se essas e outras dúvidas lhe ocorreram, você precisa ler Customer Success para descobrir que, muito além de um neologismo, trata-se de uma nova estratégia para lidar com os modelos de negócios baseados em serviços em vez de produtos, em uso ao invés de propriedade. Seja qual for o segmento em que atua, direta ou indiretamente, você será impactado por esse fenômeno.Customer success tem a ver com a geração de receita através da criação de drivers de retenção ativa de clientes, de redução do churn, e estratégias de upselling para maximizar o valor do cliente ao longo do seu ciclo de vida, o LTV (Lifetime Value). Customer Success vai muito além da satisfação dos clientes. É saber que a sobrevivência da sua empresa depende do sucesso do negócio do seu cliente, e a partir daí adequar estruturas e processos para crescer de forma rentável e contínua.Customer Success: como as empresas inovadoras descobriram que a melhor forma de aumentar a receita é garantir o sucesso dos clientes, vai ajudá-lo a:Compreender o contexto que levou ao início do movimento de customer successConstruir uma estratégia de customer success comprovada pelas empresas mais competitivas do mundoImplementar um plano de ação para estruturar a função customer success em sua empresaOs clientes querem produtos que os ajudem a alcançar seus próprios resultados. Ao assegurar que seus clientes obtenham valor com seus produtos ou serviços, você está protegendo as receitas recorrentes e criando um cliente para toda a vida. Customer Success mostra como dar início à revolução centrada no cliente e a mantê-la no longo prazo.

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Released February 29, 2016
Identifier (ISBN) 36642411
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Nick Mehta
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Nick Mehta

Nick Mehta writes contemporary fiction and has always been fascinated by character-driven stories. They hold a degree in English Literature and previously worked as an editor before transitioning to writing their own books. Nick Mehta lives with their spouse and a very vocal rescue cat.

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Emily Rivera
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"Masterpiece from start to finish. I became deeply invested in the protagonist's journey. A masterclass in storytelling. A true literary gem."
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Betty Torres
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"I was completely blown away. I became deeply invested in the protagonist's journey. A masterclass in storytelling. A true literary gem."
Christopher Gomez
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"Such a rich narrative. The pacing was impeccable and the characters felt incredibly authentic. I was completely immersed. I am now a lifelong fan of this author."
Jennifer Rodriguez
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Michael Scott
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"Masterpiece from start to finish. The prose is exquisite. It’s accessible yet undeniably sophisticated. I will undoubtedly revisit this masterpiece."
James Mitchell
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"Masterpiece from start to finish. It strikes a perfect harmony of dialogue and world-building. Every chapter felt necessary. A true literary gem."
Margaret Diaz
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"Such a rich narrative. It strikes a perfect harmony of dialogue and world-building. Every chapter felt necessary. I will undoubtedly revisit this masterpiece."
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Christopher Johnson
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"I was completely blown away. I adored how the story unfolded. It kept me captivated without sacrificing elegance. An effortless 5 stars."
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"Honestly one of the most premium reading experiences lately. The pacing was impeccable and the characters felt incredibly authentic. I was completely immersed. An absolute must-read for connoisseurs of the genre."
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"Took a moment to build, but the payoff was spectacular. The protagonist was compelling, though some subplots felt slightly overshadowed. A solid 4 stars from me."
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