Discover IT Service Management Foundation Practice Questions - For ITIL V3 Foundation Exam Candidates by Tony Gannon.
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Overview: The most authoritative guide to preparing for the ITIL(R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This guide utilises the experience of three established independent service management consultants who are members of the ISEB examination panel and are experienced Service Management Lecturers. An ITIL(R) Licensed Product.
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Tony Gannon is a writer and avid reader based in the Pacific Northwest. Before pursuing writing full-time, they spent over a decade working in education. When not working on their next book, Tony Gannon can usually be found hiking with their dog or trying out new coffee shops in their neighborhood.
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Eric FloresFebruary 24, 2025
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
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Mary RamirezFebruary 04, 2025
Pretty good overall. It held my attention, even if a few things were a little predictable. Not bad at all.
Joseph MartinJune 17, 2025
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Lisa BrownJune 23, 2024
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. A solid 4 stars from me.
Anthony MillerApril 15, 2025
A solid read. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Susan RiveraAugust 15, 2024
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Sarah LewisFebruary 29, 2024
Glad someone recommended this to me. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
John MitchellApril 07, 2025
Good, but not quite perfect. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Brian KingMay 06, 2025
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Steven JohnsonMay 18, 2025
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Thomas NguyenJuly 01, 2025
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. A solid 4 stars from me.
Sharon HarrisDecember 11, 2025
Pretty good overall. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Gary WilliamsJanuary 12, 2025
A solid read. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
James PhillipsNovember 28, 2025
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Thomas NguyenJanuary 01, 2024
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Sandra FloresJanuary 11, 2025
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Ashley RobertsJuly 07, 2024
Good, but not quite perfect. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Karen RobertsOctober 10, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Richard NguyenAugust 25, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Jacob LeeMarch 10, 2024
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Emily WilsonJuly 21, 2024
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Christopher WhiteNovember 24, 2024
Took me a few chapters to get into it, but it was worth it. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Donald RobinsonJune 18, 2025
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. Not bad at all.
Kevin CollinsAugust 09, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Charles JohnsonJuly 24, 2024
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
William DavisSeptember 19, 2024
An average read for me. It had some good moments, but the overall plot felt a bit disjointed in the second half. Might work better for someone else, just wasn't completely for me.
Matthew JonesApril 01, 2024
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
John ReyesAugust 28, 2025
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Joshua ScottAugust 28, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Sarah WrightFebruary 22, 2024
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Sharon LopezJuly 04, 2024
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Betty MillerSeptember 15, 2024
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Laura ClarkDecember 02, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Melissa WilliamsJuly 05, 2025
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Christopher WhiteDecember 06, 2024
It was okay. It felt a bit repetitive in the middle. Could have been shorter. Might work better for someone else, just wasn't completely for me.
Ashley CruzOctober 11, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
David WilliamsOctober 09, 2025
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Linda MitchellNovember 03, 2024
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. Still a good book.
Elizabeth CarterMarch 05, 2025
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Donna HillFebruary 11, 2025
I have mixed feelings about this one. It felt a bit repetitive in the middle. Could have been shorter. A generous 3 stars.
James BrownApril 05, 2025
Not bad, but not my favorite. It felt a bit repetitive in the middle. Could have been shorter. It's fine if you have nothing else to read.
Michael PerezApril 06, 2024
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Kenneth YoungJuly 19, 2024
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Linda GonzalezMarch 27, 2025
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Cynthia WrightNovember 15, 2025
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Sarah CampbellJune 11, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Jennifer AdamsOctober 08, 2024
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Margaret SmithMay 04, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Christopher EvansNovember 28, 2024
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Donald NguyenApril 08, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Sarah LewisJanuary 05, 2024
A solid read. It held my attention, even if a few things were a little predictable. Not bad at all.
Mary WilsonOctober 03, 2024
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Betty CruzMarch 19, 2025
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Charles WilliamsDecember 12, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Melissa CarterMarch 04, 2024
Pretty good overall. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Jessica HernandezDecember 01, 2025
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Rebecca RobinsonSeptember 25, 2025
I have mixed feelings about this one. It had some good moments, but the overall plot felt a bit disjointed in the second half. Might work better for someone else, just wasn't completely for me.
Joseph KingJanuary 22, 2025
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Dorothy ThomasOctober 19, 2025
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Andrew HernandezDecember 21, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
John HallAugust 05, 2024
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Deborah LewisAugust 03, 2024
I liked it for the most part. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Deborah CruzAugust 19, 2024
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Stephanie PerezAugust 02, 2024
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Steven KingDecember 11, 2025
It was okay. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Just right down the middle.
George NguyenMarch 27, 2024
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Richard NguyenAugust 03, 2025
It was okay. Some parts were interesting, while others were a bit of a slog to get through. Just right down the middle.
Mary TorresApril 26, 2024
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Amanda RodriguezMarch 30, 2025
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Donald DavisApril 07, 2024
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Kenneth NelsonAugust 25, 2025
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
James ThompsonAugust 26, 2024
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Donald ReyesSeptember 05, 2024
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Jennifer TorresAugust 25, 2025
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Margaret JonesApril 15, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Christopher WrightAugust 22, 2024
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Rebecca WilsonSeptember 17, 2025
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Nancy MooreSeptember 03, 2025
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Mary NelsonAugust 22, 2024
Finished it in a couple of days. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Sarah ClarkMarch 27, 2025
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Lisa SmithApril 13, 2024
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
John RobertsSeptember 12, 2025
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Richard BakerAugust 19, 2024
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Kenneth AdamsApril 20, 2025
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. A solid 4 stars from me.
Robert HillJuly 08, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Amanda HillJuly 14, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Michael PerezJune 04, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Donna EdwardsAugust 12, 2024
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
William JonesFebruary 10, 2025
Not bad, but not my favorite. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Just right down the middle.
Laura LeeMay 01, 2025
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Ryan CampbellMarch 02, 2025
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
James WilsonDecember 21, 2024
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Sarah AndersonApril 24, 2025
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
John GreenFebruary 19, 2024
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Christopher MartinApril 16, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Donna MitchellJanuary 07, 2024
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
John HallSeptember 14, 2024
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
John AllenMarch 01, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Laura GreenAugust 09, 2024
Pretty good overall. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Donna RodriguezOctober 05, 2024
I liked it for the most part. I liked the main character, though some of the side plots were just okay. Still a good book.
Mark JonesMarch 23, 2024
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Susan RiveraJuly 12, 2025
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Ryan PerezJuly 06, 2025
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Deborah LewisDecember 28, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Nicholas GonzalezMarch 24, 2024
Pretty good overall. It held my attention, even if a few things were a little predictable. Not bad at all.
Christopher MartinAugust 29, 2025
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Sarah CampbellJuly 31, 2025
Pretty good overall. I liked the main character, though some of the side plots were just okay. Still a good book.
Ryan JacksonJuly 30, 2024
It was okay. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. A generous 3 stars.
Sarah HarrisMay 10, 2024
Pretty good overall. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Sarah CarterMarch 14, 2024
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Karen HarrisDecember 17, 2024
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Joshua ScottMarch 11, 2025
Pretty good overall. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Edward GreenSeptember 03, 2025
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Charles AdamsJuly 06, 2024
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
George JonesJanuary 24, 2024
Not bad, but not my favorite. It had some good moments, but the overall plot felt a bit disjointed in the second half. Might work better for someone else, just wasn't completely for me.
Mark SmithJanuary 20, 2025
Took me a few chapters to get into it, but it was worth it. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Patricia ThompsonAugust 22, 2024
Took me a few chapters to get into it, but it was worth it. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Joshua ScottJuly 19, 2024
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Elizabeth BakerJune 20, 2024
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Andrew RobinsonJuly 21, 2025
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Jennifer WhiteSeptember 27, 2024
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Patricia JohnsonJanuary 21, 2025
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Andrew KingNovember 03, 2025
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Elizabeth YoungNovember 28, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Margaret SmithSeptember 13, 2025
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Patricia MillerSeptember 08, 2025
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Margaret JohnsonDecember 25, 2025
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
David GarciaMarch 19, 2024
A solid read. It held my attention, even if a few things were a little predictable. Still a good book.
Gary RobertsDecember 08, 2025
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Daniel EdwardsFebruary 18, 2025
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. Not bad at all.
Kenneth HernandezOctober 08, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Cynthia MillerDecember 14, 2024
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Melissa DavisSeptember 25, 2025
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Ashley BakerAugust 10, 2024
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Joshua FloresFebruary 08, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Nicholas HallOctober 13, 2025
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Linda GonzalezMarch 06, 2025
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Ashley GarciaNovember 19, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Nicholas PerezJune 26, 2024
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Kenneth HernandezMay 14, 2025
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Sarah LewisMay 23, 2025
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Carol LeeNovember 08, 2025
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Mary MartinSeptember 30, 2024
A solid read. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
David GarciaApril 04, 2024
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Gary GomezNovember 04, 2024
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Jennifer WilliamsDecember 08, 2025
A solid read. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Cynthia RamirezAugust 04, 2025
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Mark JonesJanuary 28, 2024
It was just alright. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Probably won't read it again, but it was an okay way to pass the time.
Margaret ReyesAugust 17, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
